Customer Relationship Manager (m/w)

Would you like to be part of a great adventure with a fast-growing company? Keep reading!

About us:

We have 1 mission: the time for over-consumption is over, today we need to consume differently and responsibly. And that includes furniture.

Founded in 2012 in France, Move & Rent is an e-commerce platform for the rental of new furniture for short period of time. The service includes furniture’s assembly, delivery, after-sales service and giving a 2nd life to the furniture.

In response to socio-environmental issues, our vision is to give a second life to products, to recycle all possible materials and to limit the CO2 footprint of our consumption. This committed vision of the economy of functionality is supported by a strong, creative, and passionate team.

Growing fast the last few years, we received an investment of €1.8 Mio to conquer Europe, starting with the Benelux region!

Job description:

As part of our development in the Benelux, we are looking for our future Customer Relationship Manager. You like teamwork and implementing new ideas? This job is for you!

Within a team of 3 people, under the responsibility of a Country Manager, you will be at the heart of our customer relations. Your main mission will be to support daily our customers in the subscription to Move & Rent services. You are the interface between the different services of Move & Rent and its customers. You will be working alongside an international team to support your work.

Your Mission:

Manage customers’ relations from A to Z (create offers, track orders, take care of invoicing, manage the after-sales service). That includes:

• Deliver impeccable customer support by processing the incoming and outgoing flow of phone-calls, chat messages & emails of our prospects to welcome and identify their needs.
• Manage the relationship with partners & suppliers (order goods, plan assembly, transport...) to ensure customer satisfaction.
• Optimise customer experience by sharing best practices & improving the process (customer feedback, suggestions for new products, supply chain optimisation...).
• Contribute to best-in-class NPS and high Customer Satisfaction standards.
• Collaborate with other teams across the business to drive exceptional service for our users by looking for ways to improve the product.
• Work occasionally on Saturdays.

Your profile:

Well organised, self-motivated, with excellent communication skills, that’s what you need.

• 2 to 5 years of experience in a similar role.
• Good listener, that demonstrates sales aptitude. Sales experience is a plus.
• Excellent customer relation skills, oral and written.
• Perfectly fluent in Dutch and English.
• Use of Zendesk & Truspilot is a plus.

We offer you:

• Laptop & telephone.
• Inspiring office space in Amsterdam and the possibility to work remotely.
• A real contribution to the strategy where you implement your own ideas quickly thanks to our flat hierarchy.
• Team events & benefits (lunches, borrel, weekend away).
• Growth path within the organisation.

Are you convinced? Want to jump into a new adventure? Apply by sending your CV to recruitment@moveandrent.nl 

Non-discrimination is one of Move & Rent's values. All applications will be received and examined with the same attention. This position is open to people with disabilities.